This table provides an overview of your statutory consumer rights, compared with our standard returns policy and optional extended money back guarantee and warranty.įree collection if defective, delivered damaged or incorrect item Summary of returns policies and timescales

When returning an order please ensure products are appropriately packaged and protected, to prevent them from getting damaged. In the unlikely event that any item in this order is faulty, damaged or incorrect on receipt, notify us within 14 days and we'll arrange a free collection. The collection fee can be found in the returns information on each product's page on Gear4music. We can collect your return for a small fee, or you can send it back to us yourself. Reeds and mouthpieces for woodwind and brass instruments Important: For hygiene and software licensing reasons, some items are only eligible for our Money Back Guarantee if they are returned to us unused and sealed in the original packaging with all software still 'unregistered.' Details of exclusions are shown within the product descriptions. Please keep hold of all the original packaging until you're sure you want to keep the order.

If you decide your order isn't suitable for any reason you can return it - just let us know within 30 days of receiving it.

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